Society updated
Klienti mbret ka vdekur. Rroftë klienti mbret!
Reported by Ekofin 290 points Why this story ranks here
What happened
Compiled from the sources
Të vjetrit, kur vdiste një mbret, thërrisnin: Mbreti ka vdekur, rroftë mbreti! Një epokë mbaronte, një tjetër fillonte.
In the story's original language
An excerpt from Ekofin
Nga Jonida Këllezi – Çako * Një reflektim personal, pas 20 vitesh në marketing, mbi shërbimin e klientit në Shqipëri. Ka një fjali që më shoqëron prej disa javësh. Nuk e kam lexuar në ndonjë libër marketingu dhe nuk e kam dëgjuar në ndonjë konferencë. Ma kanë thënë dy herë, në dy dyqane të ndryshme, brenda nje muaji, dy vajza të reja pas arkës: “Po nuk të pëlqeu, ik.” Herën e parë qesha me vete. Herën e dytë, kur dola nga dyqani, nuk po qeshja më. Po mendoja se sa herë kam qëndruar unë vetë në salla mbledhjesh apo auditore studentesh, duke prezantuar “customer journey” me shigjeta dhe ngjyra të bukura, duke folur për besnikëri ndaj markes dhe përvojë të paharrueshme. Dhe se sa larg është ajo sallë nga arka ku sapo isha. Të vjetrit, kur vdiste një mbret, thërrisnin: Mbreti ka vdekur, rroftë mbreti! Një epokë mbaronte, një tjetër fillonte. Këtë formulë ma kujtoi gjendja e shërbimit të klientit në Shqipëri. Mbreti i vjetër, ai i parullës “klienti është mbret”, duket se ka vdekur prej…
What is still uncertain
From Mosaic, not from a publisher
- So far only Ekofin reports this story on Mosaic, so there is no other coverage to compare it with.
How they headlined it
-
Ekofin Albania · publisher's date
Klienti mbret ka vdekur. Rroftë klienti mbret!
Earliest report found by Mosaic
Të vjetrit, kur vdiste një mbret, thërrisnin: Mbreti ka vdekur, rroftë mbreti! Një epokë mbaronte, një tjetër fillonte.
Compiled from the outlet's own words · In the story's original language
How we decide
From Mosaic, not from a publisher
An article's time is the date its publisher gives, when that is plausible: not in the future, and not more than 180 minutes before Mosaic found the article. Otherwise it is when Mosaic first saw it. "Earliest report found by Mosaic" is the one with the earliest time; it does not prove that its outlet published first.
An article is marked "Repeats another outlet's text" when its cleaned text is word for word the same as another article's in the story, or nearly the same (the two texts' SimHash fingerprints differ in at most 12 of 64 bits). Both texts must have at least 30 words, and the articles must be within 48 hours of each other. That does not say who took it from whom: it can be a news agency's text or a press release that several outlets published.
It is also marked when at least 50 % of the two texts' three-word sequences are shared (estimated with MinHash), as with a copy whose lead, footer or page elements differ.
Think one of these labels is wrong? Use "Contest this" beside it: staff look at every one.
A vote says whether a story deserves more or less prominence; it does not say whether it is true. If a story is false or misleading, report it instead. For now votes are collected and do not change the order of stories. How votes are used · Report it as false or misleading
Follow developments
This story cannot be followed on its own. Follow its topics and category, and the new stories about them appear under Following.
Readers’ comments
These are readers’ own words, not the publishers’ and not Mosaic’s. Moderators read them; a comment that breaks the rules is hidden or removed.
No comments yet. Be the first to say something useful.